Return Policy

Freche Tucher’s exchanges policy is hassle-free and simple. You need to exchange a product within 2 days.

• Only wrong delivered item is exchangeable
• All products that need to be exchanged, should be sent back to us.
• Only for limited pin codes.
• In most locations, we offer a free return pick up service. The customer will see a pickup option when the return request is submitted.
• If we don’t offer a pick up at your location, we will credit the shipping costs in the form of a coupon code provided the product meets the terms and conditions of the return policy. The customer should share the scanned copy of the courier receipt via email for validation.

Address

• If the customer self-ship the returns, the shipping costs would be reimbursed in the form of a coupon code. However, the returns are subject to all the terms & conditions of the returns policy. The scanned copy of the courier receipt should be sent via email.
• The reimbursement limit for self-shipping charges are Rs.70
• Initial shipping and COD charges (if any) are non-refundable.
• The tags on the product should be intact.
• The product should be unused, unwashed and in undamaged condition.
• The item should be returned with its original packaging.
• Only after receiving it, we will inspect and initiate the refund process (if all policy conditions are met)
• The usual time of dispatch of your size exchange order is 3-4 Business Days after we receive your product at our warehouse (subject to size availability)
• You will receive an email with a tracking link once your exchange order has been dispatched from our warehouse.
• When free gifts/offers are associated with the purchases and the customer wishes to exchange the purchase, then the customer has to return the free products along with the purchased product.
• Exchange will be accepted only for products purchased on this website. Freche Tucher’s products bought from other stores/websites cannot be returned to us.

Freche Tucher reserves the right to reject any exchange request if any of the above conditions are not met.